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Thema: toshiba dlp tv lamp problems

  1. #1
    deputy
    Gast

    toshiba dlp tv lamp problems

    From all I can figure out by googling toshiba dlp lamp
    problems I made a mistake in purchasing a new 62 HM 195 it is 10
    months old and average use of 5 hours a day the lamp blew up the day
    after it went to half of its normal brightness on the 20 of aug 2006.I
    called toshabbi imediately and am still waiting for my warranty lamp.
    BUYER BEWARE
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


  2. #2
    bmoag
    Gast

    Re: toshiba dlp tv lamp problems

    Moi has a 52 inch Toshiba DLP. The unit probably averages less than five
    hours per day. The bulb lasted about twenty months although one of the
    selling points was that it would last three years with longer viewing hours
    per day.
    Toshiba and the salespeople lied, imagine that!
    Fortunately the extended warranty has essentially paid for itself with the
    first bulb replacement and at this rate I will make a "profit" if this
    replacement bulb lasts the same or less as the original.
    However one of the advantages of a DLP such as the Toshiba is that barring
    catastrophe, like failure of the DLP or light wheel, the unit should give an
    as new picture for many years as long as you change the bulb. It is unlikely
    current plasma/lcd (non-projector) can make than claim.



  3. #3
    Dave Gower
    Gast

    Re: toshiba dlp tv lamp problems


    "deputy" <dltlsqrt@hughes.net> wrote in message
    news:1156540489.927547.304660@i42g2000cwa.googlegroups.com...
    > From all I can figure out by googling toshiba dlp lamp
    > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    > months old and average use of 5 hours a day the lamp blew up the day
    > after it went to half of its normal brightness on the 20 of aug 2006


    Unfortunately this is a common problem among all brands of micro-display TVs
    with old-style lamps. That's why there's so much interest in the new LED
    technology. There's talk of a class-action lawsuit against Panasonic for
    just this reason. Sony and JVC have had lots of problems but seem to be
    improving recently. But some owners get many thousands of hours on their
    lamps, so it's a crapshoot.



  4. #4
    Leonard Caillouet
    Gast

    Re: toshiba dlp tv lamp problems


    "Dave Gower" <davegow.removethis.@magma.ca> wrote in message
    news:5IqdnTFJlsIuKXLZnZ2dnUVZ_oqdnZ2d@magma.ca...
    >
    > "deputy" <dltlsqrt@hughes.net> wrote in message
    > news:1156540489.927547.304660@i42g2000cwa.googlegroups.com...
    >> From all I can figure out by googling toshiba dlp lamp
    >> problems I made a mistake in purchasing a new 62 HM 195 it is 10
    >> months old and average use of 5 hours a day the lamp blew up the day
    >> after it went to half of its normal brightness on the 20 of aug 2006

    >
    > Unfortunately this is a common problem among all brands of micro-display
    > TVs with old-style lamps. That's why there's so much interest in the new
    > LED technology. There's talk of a class-action lawsuit against Panasonic
    > for just this reason. Sony and JVC have had lots of problems but seem to
    > be improving recently. But some owners get many thousands of hours on
    > their lamps, so it's a crapshoot.


    Toshiba has reportedly extended the warranty on some of its lamps. Rather
    than bitching and assuming that all Toshiba products are problematic the OP
    should check to see if his product is covered or if Toshiba will help out.

    The idea that all brands have problems with lamps is not correct. The idea
    that all lamps have short lives is not correct. What is true is that lamps
    have a large variability in life and are affected by the application, the
    frequency of use and on/off cycles, the manufacturer, and other factors.
    Sony's problems seemed to be transient. We never experienced it in any of
    the product that we sold. Most of the manufacturers that have used Philips
    lamps and ballasts have had much greater variability than those that use the
    Osram products. In general, our clients have had typical life results that
    exceed the TV maker's ratings. Some have had early failures but they have
    been very rare in mour experience.

    Leonard


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  5. #5
    Dave Gower
    Gast

    Re: toshiba dlp tv lamp problems


    "Leonard Caillouet" <nospam@noway.com> wrote

    > The idea that all brands have problems with lamps is not correct. The
    > idea that all lamps have short lives is not correct.


    I certainly didn't say the second, but as to the first I haven't heard of
    any brands of micro-displays that have totally escaped this problem. When I
    first started following the discussions in late 2004, the Sony threads on
    AVS were full of complaints about premature failures on the 610 models. I'm
    not surprised however that your Sony customers have had no recent problems
    with premature lamp failures. This is rarely mentioned on the A10 and A20
    threads on AVS either, so they do seem to have gotten their act together. I
    know that JVC has been encouraging their customer relations people to
    promise improved lamp life. I hope this comes to pass. Premature lamp
    failure is my only complaint about my D-ILA, otherwise I couldn't be
    happier. I avoid delays by buying a spare lamp, which I recommend to all
    micro-display owners.

    By the way, do you have any thoughts on whether LED replacement units might
    become available for existing sets? Or will we have to buy whole new HDTVs
    to get LED lighting?



  6. #6
    Leonard Caillouet
    Gast

    Re: toshiba dlp tv lamp problems


    "Dave Gower" <davegow.removethis.@magma.ca> wrote in message
    news:YZadnYB1F5KWRXLZnZ2dnUVZ_omdnZ2d@magma.ca...
    >
    > "Leonard Caillouet" <nospam@noway.com> wrote
    >
    >> The idea that all brands have problems with lamps is not correct. The
    >> idea that all lamps have short lives is not correct.

    >
    > I certainly didn't say the second, but as to the first I haven't heard of
    > any brands of micro-displays that have totally escaped this problem. When
    > I first started following the discussions in late 2004, the Sony threads
    > on AVS were full of complaints about premature failures on the 610 models.
    > I'm not surprised however that your Sony customers have had no recent
    > problems with premature lamp failures. This is rarely mentioned on the A10
    > and A20 threads on AVS either, so they do seem to have gotten their act
    > together. I know that JVC has been encouraging their customer relations
    > people to promise improved lamp life. I hope this comes to pass. Premature
    > lamp failure is my only complaint about my D-ILA, otherwise I couldn't be
    > happier. I avoid delays by buying a spare lamp, which I recommend to all
    > micro-display owners.
    >
    > By the way, do you have any thoughts on whether LED replacement units
    > might become available for existing sets? Or will we have to buy whole new
    > HDTVs to get LED lighting?


    I doubt that you will see widely available LED replacement units for lamps.
    There will be some folks who will experiment with it and there might be a
    few custom applications, but not widely available commercial products. The
    major vendors are not likely to attack things in such a product specific
    manner. You would have to have spectral, mounting, and power supply designs
    that are specific to each model.

    Does JVC use philips or osram lamps? We don't see much JVC here and don't
    sell it.

    Our experience with lamp based products has been pretty good, if you
    consider the manufacturer's rated life and you know what to expect up front.
    We do not sell Samsung, Toshiba, nor JVC however. I do get service calls on
    the first two, but not the JVC. I think a lot of the problems are
    unrealistic expectations and a tendency to generalize the problems to the
    technology that are often product and model specific. Same as with burn-in
    doomsayers...

    Leonard


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  7. #7
    tooloud
    Gast

    Re: toshiba dlp tv lamp problems

    bmoag wrote:
    > Moi has a 52 inch Toshiba DLP. The unit probably averages less than
    > five hours per day. The bulb lasted about twenty months although one
    > of the selling points was that it would last three years with longer
    > viewing hours per day.
    > Toshiba and the salespeople lied, imagine that!


    Did they? I've been running my Toshiba 62HMX84 for five hours a day for
    almost exactly two years now with no problems.

    > Fortunately the extended warranty has essentially paid for itself
    > with the first bulb replacement and at this rate I will make a
    > "profit" if this replacement bulb lasts the same or less as the
    > original. However one of the advantages of a DLP such as the Toshiba is
    > that
    > barring catastrophe, like failure of the DLP or light wheel, the unit
    > should give an as new picture for many years as long as you change
    > the bulb. It is unlikely current plasma/lcd (non-projector) can make
    > than claim.


    --
    tooloud
    Remove nothing to reply



  8. #8
    deputy
    Gast

    Re: toshiba dlp tv lamp problems


    deputy wrote:
    > From all I can figure out by googling toshiba dlp lamp
    > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    > months old and average use of 5 hours a day the lamp blew up the day
    > after it went to half of its normal brightness on the 20 of aug 2006.I
    > called toshabbi imediately and am still waiting for my warranty lamp.
    > BUYER BEWARE
    >

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    Lenord
    apparently you have not googled this toshiba problem, it has been going
    on for over 2 years and I was extreamley unhappy with their warranty
    support. The fact is I asked if there problem with the dlp lamps and
    they said no which I believe is a lie after all I've read on the
    internet. The simple fact is that I probably would not be upset if the
    warranty dept had just said they were sorry and would over nite or
    second day air me a new lamp.
    Instead I am still without my 3000 dollar tv for six days now . So if
    toshabbi doesn't pony up an extended lamp warranty I will do my best to
    cost them as many sales as possible.


  9. #9
    Dave Gower
    Gast

    Re: toshiba dlp tv lamp problems


    "Leonard Caillouet" <nospam@noway.com> wrote

    > Does JVC use philips or osram lamps?


    I looked on my backup lamp and it only says JVC (plus oriental script). It
    also says "made in Mexico with Japanese components" if that gives a clue.



  10. #10
    G-squared
    Gast

    Re: toshiba dlp tv lamp problems

    deputy wrote:
    > deputy wrote:
    > > From all I can figure out by googling toshiba dlp lamp
    > > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    > > months old and average use of 5 hours a day the lamp blew up the

    day
    > > after it went to half of its normal brightness on the 20 of aug

    2006.I
    > > called toshabbi imediately and am still waiting for my warranty

    lamp.
    > > BUYER BEWARE
    > >

    > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    >
    >
    > Lenord
    > apparently you have not googled this toshiba problem, it has been

    going
    > on for over 2 years and I was extreamley unhappy with their warranty
    > support. The fact is I asked if there problem with the dlp lamps

    and
    > they said no which I believe is a lie after all I've read on the
    > internet. The simple fact is that I probably would not be upset if

    the
    > warranty dept had just said they were sorry and would over nite or
    > second day air me a new lamp.
    > Instead I am still without my 3000 dollar tv for six days now . So

    if
    > toshabbi doesn't pony up an extended lamp warranty I will do my best

    to
    > cost them as many sales as possible.


    The problem with 'googling' for a problem is you only find problems.
    Did they sell 10 or 10,000 with 'x' number of issues? You have a 100%
    failure rate but NO idea what the actual numbers are.YOU got one of the
    problem units so now ALL of them are bad and by God, they're gonna PAY.
    I'm sorry your TV is on the blink but that's just the luck of the draw.
    BTW, I thought is was a Toy Sh*t Box.

    FWIW, as of this morning, our Samsung (Samsuck if yours is broken) DLP
    has 5202 hours run time since Dec '03 with the original bulb. The spare
    bulb (untested although Leonard rightly recommends using it) in the
    closet was $115.

    GG


  11. #11
    deputy
    Gast

    Re: toshiba dlp tv lamp problems


    G-squared wrote:
    > deputy wrote:
    > > deputy wrote:
    > > > From all I can figure out by googling toshiba dlp lamp
    > > > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    > > > months old and average use of 5 hours a day the lamp blew up the

    > day
    > > > after it went to half of its normal brightness on the 20 of aug

    > 2006.I
    > > > called toshabbi imediately and am still waiting for my warranty

    > lamp.
    > > > BUYER BEWARE
    > > >

    > > !!!!!!!!!!!!!!!!!!!!!!!!

    >
    > The problem with 'googling' for a problem is you only find problems.
    > Did they sell 10 or 10,000 with 'x' number of issues? You have a 100%
    > failure rate but NO idea what the actual numbers are.YOU got one of the
    > problem units so now ALL of them are bad and by God, they're gonna PAY.
    > I'm sorry your TV is on the blink but that's just the luck of the draw.
    > BTW, I thought is was a Toy Sh*t Box.
    >
    > FWIW, as of this morning, our Samsung (Samsuck if yours is broken) DLP
    > has 5202 hours run time since Dec '03 with the original bulb. The spare
    > bulb (untested although Leonard rightly recommends using it) in the
    > closet was $115.
    > GG
    >

    deputy
    Are you two guys on the pay role you completely ignore the poor
    customer support and the fact that this is a long term problem that no
    body mentions whe purchasing the product.


  12. #12
    Leonard Caillouet
    Gast

    Re: toshiba dlp tv lamp problems


    "deputy" <dltlsqrt@hughes.net> wrote in message
    news:1156626907.542004.148490@74g2000cwt.googlegroups.com...
    >
    > G-squared wrote:
    >> deputy wrote:
    >> > deputy wrote:
    >> > > From all I can figure out by googling toshiba dlp lamp
    >> > > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    >> > > months old and average use of 5 hours a day the lamp blew up the

    >> day
    >> > > after it went to half of its normal brightness on the 20 of aug

    >> 2006.I
    >> > > called toshabbi imediately and am still waiting for my warranty

    >> lamp.
    >> > > BUYER BEWARE
    >> > >
    >> > !!!!!!!!!!!!!!!!!!!!!!!!

    >>
    >> The problem with 'googling' for a problem is you only find problems.
    >> Did they sell 10 or 10,000 with 'x' number of issues? You have a 100%
    >> failure rate but NO idea what the actual numbers are.YOU got one of the
    >> problem units so now ALL of them are bad and by God, they're gonna PAY.
    >> I'm sorry your TV is on the blink but that's just the luck of the draw.
    >> BTW, I thought is was a Toy Sh*t Box.
    >>
    >> FWIW, as of this morning, our Samsung (Samsuck if yours is broken) DLP
    >> has 5202 hours run time since Dec '03 with the original bulb. The spare
    >> bulb (untested although Leonard rightly recommends using it) in the
    >> closet was $115.
    >> GG
    >>

    > deputy
    > Are you two guys on the pay role you completely ignore the poor
    > customer support and the fact that this is a long term problem that no
    > body mentions whe purchasing the product.


    Perhaps they understand that ALL products have failures, that anectdotal
    evidence of problems does not necessarily indicate a problem inherent to the
    technology, and that the information regarding life expectancy of lamps is
    readily available to anyone who does a little "googling" or other homework
    before buying. Perhaps they at least visit quality dealers and get real
    information rather than relying on the children and used car salesmen at
    Sears and Best Buy to inform them.

    How many people get told that the convergence ICs in their CRT RPTV are far
    more likely to fail than any other part and probably more of a problem than
    the average lamp?

    Be a smart consumer and do some homework BEFORE buying. Then when you have
    a problem, address your energy to working with the consumer relations people
    for the vendor to solve the problem rather than bitching about it on usenet.

    Leonard

    Leonard


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  13. #13
    Dave Phillips
    Gast

    Re: toshiba dlp tv lamp problems

    How do you know the exact hours of run time?

    "G-squared" <stratus46@yahoo.com> wrote in message
    news:1156613426.527866.275680@i3g2000cwc.googlegroups.com...
    > deputy wrote:
    > > deputy wrote:
    > > > From all I can figure out by googling toshiba dlp lamp
    > > > problems I made a mistake in purchasing a new 62 HM 195 it is 10
    > > > months old and average use of 5 hours a day the lamp blew up the

    > day
    > > > after it went to half of its normal brightness on the 20 of aug

    > 2006.I
    > > > called toshabbi imediately and am still waiting for my warranty

    > lamp.
    > > > BUYER BEWARE
    > > >

    > > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    > >
    > >
    > > Lenord
    > > apparently you have not googled this toshiba problem, it has been

    > going
    > > on for over 2 years and I was extreamley unhappy with their warranty
    > > support. The fact is I asked if there problem with the dlp lamps

    > and
    > > they said no which I believe is a lie after all I've read on the
    > > internet. The simple fact is that I probably would not be upset if

    > the
    > > warranty dept had just said they were sorry and would over nite or
    > > second day air me a new lamp.
    > > Instead I am still without my 3000 dollar tv for six days now . So

    > if
    > > toshabbi doesn't pony up an extended lamp warranty I will do my best

    > to
    > > cost them as many sales as possible.

    >
    > The problem with 'googling' for a problem is you only find problems.
    > Did they sell 10 or 10,000 with 'x' number of issues? You have a 100%
    > failure rate but NO idea what the actual numbers are.YOU got one of the
    > problem units so now ALL of them are bad and by God, they're gonna PAY.
    > I'm sorry your TV is on the blink but that's just the luck of the draw.
    > BTW, I thought is was a Toy Sh*t Box.
    >
    > FWIW, as of this morning, our Samsung (Samsuck if yours is broken) DLP
    > has 5202 hours run time since Dec '03 with the original bulb. The spare
    > bulb (untested although Leonard rightly recommends using it) in the
    > closet was $115.
    >
    > GG
    >




  14. #14
    G-squared
    Gast

    Re: toshiba dlp tv lamp problems


    Dave Phillips wrote:
    > How do you know the exact hours of run time?
    >


    > > FWIW, as of this morning, our Samsung (Samsuck if yours is broken) DLP
    > > has 5202 hours run time since Dec '03 with the original bulb. The spare
    > > bulb (untested although Leonard rightly recommends using it) in the
    > > closet was $115.
    > >
    > > GG
    > >


    Resettable lamp hours reading is in service mode under 'options'. If
    you get the access code, be very cautious about changing things. I
    strongly recommend taking pictures of the various screens full of
    numbers BEFORE you do anything, including accidents. Its possible to
    completely screw things up if you don't know your way around. Better
    yet, the service manual was <$20 on a CD which lists all the default
    values.

    GG


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